Shopping FAQs
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Due to unprecedented shipping volumes this holiday season and the global pandemic, there may be shipping delays outside of our control. We encourage you to shop early to ensure your order arrives on time.
Domestic Shipping Rates and Estimates
The shipping fee for orders under $100 is $7.95. The shipping fee for orders over $100 is $14.95. Shipping charges for your order will be calculated and displayed at checkout.
In-store pickup is available. Please allow ~ 2 days for your order to be ready.
We are unable to offer local delivery at this time
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5-7 days of receiving your shipping confirmation email, please contact us at store@kidspacemuseum.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at store@kidspacemuseum.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Member Discount
Members receive a 10% discount on store purchases. Please check your email for your membership discount code. Need help? Please email us at membership@kidspacemuseum.org.
How may we help you?
If you have any further questions, please don't hesitate to contact us at store@kidspacemuseum.org.